A flat rate 35% non refundable/transferable retainer is required to secure the booking. This retainer will be applied to your service(s) on the day of the pickup/delivery/installation, it is not a separate fee.

If you cancel for any reason the 35% retainer will be applied as a cancelation fee. 

No returns or exchanges for unwanted merchandise, or on installation/event deposits. By providing a deposit, you have read and agreed to the terms and conditions. By completing retainer payment, you have read and agreed to the terms and conditions. All custom products are made to order, Flowers by Two Sisters use's pictures and examples as guidelines. By purchasing a product you understand and agree that not all preserved florals are the same as they are a natural and living product. Custom orders are made with the same florals as photos and sometimes may not look the same. 

Rentals + Security Deposit

All rentals from Flowers by Two Sisters are the responsibility of the renter. If any rentals are found broken or not returned, the renter will be required to pay for the replacements plus a 10% restocking fee. Please note for Stem Holders - Water Floral Tubes are required to be purchased with your rental. 

If you are renting items from Flowers by Two sisters we require a 35% security deposit. Should any rental items not be returned or be returned in poor condition, we will retain a percentage of the security deposit to cover the cost of the replacement. If all rental items are returned and in good condition, the full amount of the security deposit shall be returned within 2-5 business days.

**In the event that we are in a shut down due to Covid-19 and cannot service you, the 35% retainer will be kept on file until the end of the year to use towards a future event/product that we sell**